Services · Custom Engagements

We blend behavioral research, technology, and people to solve the problems your business runs on

Every engagement is built around your problem. We record and measure how your people actually communicate, find what is working and what is not, then train the change and measure it again.

Examples

The kinds of problems we solve

Every engagement is custom. These are the shapes the work usually takes.

01 Sales

The problem

A few reps close far more than everyone else, and nobody can say exactly why.

What we build

We analyze the team's recorded calls side by side and measure what the top performers do differently.

  • What your best reps actually do, made teachable
  • Talk / listen ratio and pause patterns per rep
  • Training built from your own calls

02 Team cohesion

The problem

Meetings run long, the same voices dominate, and good ideas get lost.

What we build

We measure every meeting: who gets talked over, how turns are shared, and where the energy drops.

  • A map of how the team really interacts
  • Specific feedback for each person
  • Re-measured after the changes

03 Leadership

The problem

A senior leader is landing differently than they think, and no one will tell them.

What we build

We record real interactions and break down how their communication is perceived, frame by frame.

  • The blind spots, shown on video
  • A personal communication toolkit
  • Coaching with measured progress

04 Presentations

The problem

Your presenters know the material but lose the room.

What we build

We measure delivery against the audience's real-time response: gaze, gesture, pacing, and voice.

  • A clear baseline for each presenter
  • Targets instead of vague advice
  • A before / after comparison

05 Customer conversations

The problem

Some support conversations recover and some escalate, and you can't see the difference.

What we build

We analyze conversations across the team to find the moments that keep or lose a customer.

  • The behaviors behind recovered calls
  • Escalation cues to train against
  • Your best agents become the curriculum

06 Hard conversations

The problem

Feedback, negotiations, and difficult news keep going badly.

What we build

We study how your people handle those moments and rehearse them with video feedback.

  • Structure for the conversation that matters
  • Practice with measured feedback
  • Habits that hold after training

How an engagement runs

Talk, measure, build, re-measure

  1. 01

    Talk

    A conversation about the problem you are actually facing.

  2. 02

    Measure

    A pilot on footage you already have: calls, meetings, or presentations.

  3. 03

    Build

    Training and feedback designed around what the data shows.

  4. 04

    Re-measure

    We measure again, so you can see the change.

Start with one conversation

Tell us what you are working on. If someone referred you, tell us who.

The Behavioralist · Free membership

Become a Behavioralist

One email a week from the lab: studies, breakdowns, and field tools, plus standing access to workshops and member content.

4,245 BEHAVIORALISTS AND COUNTING · NO FILLER · UNSUBSCRIBE ANYTIME

The Nonverbal GroupBehavioral research, education, and technology
New York City · Since 2009
© 2026 · The Nonverbal Group · All rights reserved